Bilbee Terms of Service

1. Who we are

Bilbee (https://bilbee.app) is an invoicing and bookkeeping web app for Australian sole traders. It is operated by Richard Morrisson (ABN 89 650 318 493), an Australian sole trader. In these terms, "we", "us" and "Bilbee" mean the operator, and "you" means the person using the service.

Our Privacy Policy (bilbee.app/privacy) explains how we handle personal information, including where your data is stored. It works alongside these terms. Please read the two together.

By creating an account or using Bilbee, you agree to these terms. If you don't agree, please don't use the service.

2. What Bilbee is (and what it isn't)

Bilbee helps you create invoices, quotes and recurring invoices, track expenses (including receipt images), import and reconcile bank CSV files, see GST/BAS figures and tax estimates, and export your records at end of financial year.

Bilbee is a record-keeping tool. It is not tax, accounting, legal or financial advice, and we are not a registered tax agent. See section 6. It matters.

3. Your account

You must be able to form a binding contract to use Bilbee. In practice, that means you must be at least 18.

You can sign up with an email address and password (we'll ask you to verify your email) or with Google sign-in. Passwords are hashed. We never store them in plain text.

Keep your login details secure. You're responsible for activity that happens under your account. If you think someone else has accessed it, contact us at [email protected].

4. Plans, pricing and billing

Bilbee has a free plan and paid plans. The free plan has limits (for example, on how many invoices you can issue each month). What each plan includes, and its current price, is shown on your account page before you choose it, and again at checkout.

Paid plans are billed monthly in advance, in Australian dollars, through Stripe. Prices include GST where GST applies. Your plan renews each month until you cancel.

You can cancel at any time under Manage billing on your account page. You keep your paid plan until the end of the month you've paid for, then move to the free plan. Your data stays, with the free plan's limits. We don't refund part-months, except where the Australian Consumer Law requires it.

If a payment fails, Stripe retries it. If it keeps failing, your account becomes view and export only until the payment is settled or you move to the free plan. You can always see and export your data.

We'll give you at least 30 days' notice by email before we change the price of a plan you're on.

Your Bilbee plan is separate from the money your clients pay you. Bilbee never holds money on your behalf. If you connect your own Stripe account, your clients can pay their invoices by card through Stripe's secure checkout. The money goes directly to your Stripe account, and Bilbee never sees or stores your clients' full card details. Any bank account or PayID details you enter are simply displayed on your invoices so your clients can pay you directly.

5. Your data

Your data is yours. That includes your business details, client records, invoices, quotes, payments, expenses, receipt images, imported bank transactions and tax settings. We don't claim ownership of any of it.

You're responsible for the accuracy of the information you enter. Bilbee works with what you give it.

Your client records may include personal information about other people (names, emails, addresses, ABNs). You're responsible for having the right to store that information and for using it lawfully (for example, only emailing invoices and quotes to people who actually deal with your business).

You can export all your data as a zip file at any time, on any plan (Export all data, on your account page).

For how we handle personal information, including where it's stored and which providers touch it, see our Privacy Policy.

6. Tax figures are estimates

This section is the important one. GST, BAS and tax figures shown in Bilbee are estimates only, calculated from the data you enter. They may be wrong if your data is incomplete or your situation is unusual.

You are solely responsible for the accuracy of anything you lodge with the ATO. Before lodging, verify your figures with a registered tax agent or accountant. Bilbee does not provide tax, accounting, legal or financial advice.

7. Public invoice links

You can generate a public link for an invoice so your client can view it without logging in. These links use long random tokens designed to be unguessable, but anyone who has the link can view that invoice.

There's currently no way to disable or regenerate a link once it exists. It keeps working for as long as the invoice does (deleting the invoice removes the page). So only share a link with people you want to see it.

8. Acceptable use

Use Bilbee for lawful business record-keeping. Don't:

• use it for anything illegal or fraudulent

• attempt to access other users' data or probe, bypass or interfere with the service's security or tenant isolation

• send spam or unsolicited messages through invoice or quote emails

• abuse, overload or disrupt the service.

If you breach these terms, we may suspend or close your account. Where reasonable, we'll warn you first. Unless the law prevents us or you've used Bilbee fraudulently, we'll give you a reasonable window to export your data before your account is closed. They're your business records, and you'll generally need to keep them for five years (see section 11).

9. Availability and changes to the service

Bilbee is provided as-is. We don't offer a service-level agreement or guarantee uninterrupted availability.

We may change, add or remove features. If a feature you're paying for is materially changed or discontinued, we'll give you reasonable notice.

If we ever discontinue Bilbee entirely, we'll give you at least 30 days' notice by email and keep the data export (Export all data, on your account page) available until the service closes, so you can take your records with you.

10. Australian Consumer Law and liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or other laws that can't be excluded by agreement.

To the extent the law allows, our total liability for any claim connected with Bilbee is limited to, at our option: (a) resupplying the service, or (b) the amount you paid us in the 12 months before the claim arose. If you've only used the free plan, that amount may be nil.

Subject to the first paragraph of this section, and to the extent the law allows, we're not liable for indirect or consequential loss, including lost profits or penalties arising from tax lodgements based on figures in Bilbee. Keep your own records and check your numbers (see section 6).

11. Closing your account

You can stop using Bilbee at any time. To delete your account and data, use Delete account on your account page, or email [email protected] from your account's email address. Deleting your account cancels any paid plan straight away. We'll delete all your data, though copies may persist in encrypted backups for up to about 90 days before they're gone completely.

We recommend exporting your data first (Export all data, on your account page). The ATO generally requires business records to be kept for five years.

12. Changes to these terms

We may update these terms from time to time (for example, when our plans change). We'll give you reasonable notice of material changes (by email or in-app) before they take effect.

If you don't agree with a material change, you can close your account and export your data before the change takes effect. The notice period is there so you have time to do that. Continuing to use Bilbee after a change takes effect means you accept the updated terms.

13. Governing law

These terms are governed by the laws of Victoria, Australia. The courts of that state have non-exclusive jurisdiction over disputes. Non-exclusive means that if you have the right to bring a claim in another court or tribunal (for example, in your own state), these terms don't take that away.

14. Contact

Questions about these terms? Email [email protected].